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How to Add Zopim (Zendesk) Live Chat in Magento 2

Customer support always plays a key role in the success of an online store. The more satisfied your customers are, the more sales you will get. Hence it is important that your customers should have an efficient way of getting in touch with the store.

Zendesk Live Chat, formerly called Zopim Live Chat one of the best and simplest ways of adding live chat to your store. Since it comes with some great options, it adds great value to the store.

In this short tutorial, I will demonstrate the simple integration of Zopim Live Chat with Magento 2 in the following steps:

Zopim Live Chat in Magento 2 – Table of Contents

Set up a Zopim Account

Visit Zopim, enter your Name and Email Address and then click on TRY CHAT:

click on try chat

You will get a link in your mailbox.

Open the link and it will redirect you to the Zopim form page. Fill out the form to complete the account creation process.

After filling out the form, click Save and Go to Dashboard:

setup password zopim

Add Zopim Chat Code to Magento 2 Store

Open the dashboard of your Zopim account and click on Widget icon:

click on widget zopim chat

You will see the Zopim chat code, copy it:

copy the zopim chat code

Now open your Magento 2 store’s admin panel and go to CONTENT → Configuration:

content-config zopim chat

Next, click on Edit:

click on edit zopim chat

Visit the store’s Footer section and paste the copied Zopim code in the Miscellaneous HTML field:

add zopim chat code magento 2

Save Configuration by clicking it:

save config zopim chat

That’s it. Open your store and you will see the result:

result zopim chat magento 2

Ready for Business

It is essential to give priority to customer queries and Zendesk Live Chat is one great option to do that. I hope that by following this guide, you will easily add Zendesk Chat to your Magento 2 store.

If you are still confused about its implementation process, then just leave your comment below or simply tweet @magenticians.

 

About Author

Syed Muneeb Ul Hasan is an expert in PHP and Magento, he prefers to educate users in implementing and learning Magento. When not working, he loves to watch cricket.