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How To Configure Contact Us Page in Magento 2

Disclaimer: Magenticians does not necessarily agree with the views expressed in this guest post. They are presented to bring to light all diverse views in the Magento and general ecommerce community.

Every online store has different & special products, unique brand names, user-friendly website, but they all have one thing in common and that is the “Contact Us” page. The “Contact Us” page is necessary for visitors to connect with store owners for different types of queries. With the “Contact Us” page, you can always let your current customers, as well as potential customers, keep in touch with you anytime from anywhere. They can simply type in all the fields of the contact form & send you an email or a message about their concerned query.

As is the most common practice, the link of the “Contact Us” page in your Magento 2 store should be placed at the bottom (Footer) or at the top (Navigation Menu), so that the customers can easily access it. Don’t try to put it in a hard-to-find place, you will ultimately miss out a lot on hearing from your visitors and customers. Below you can have a view of a simple Magento 2 Contact Us page:

Magento 2 Contact us

1. Enable & Configure Magento 2 Contact Us page:

Step 1: Login to your Magento 2 admin panel.

Magento 2 Contact us

Step 2: On the left sidebar, click on the “STORES“.

Magento 2 Contact us

Step 3: Under “Settings” menu, tab “Configuration“.

Magento 2 Contact us

Step 4: On the left panel, under “General“, click “Contacts“.

Magento 2 Contact us

Step 5: On the right panel, expand the “Contact Us” section and set “Enable Contact Us” to “Yes”.

Magento 2 Contact us

Step 6: Now, expand the “Email Options” section and perform the following tasks:

Magento 2 Contact us

    • Enter the email address in the “Send Emails To” field, this is where you want to receive messages and queries from the Contact Us page.

Magento 2 Contact us

    • On the “Email Sender” drop down, select the store identity that you want to appear as a sender.

Magento 2 Contact us

    • Select the “Email Template” that you want to use, to send messages and queries.

Magento 2 Contact us

Step 7: When you are done, click “Save Config”.

2. Customize Magento 2 Contact Us page:

Step 1: On the left sidebar, tap on “CONTENT“.

Magento 2 Contact us

Step 2: Under “Elements” menu, click “Blocks”.

Magento 2 Contact us

Step 3: Find the “Contact Us” block using the search box and go to “Edit” by using “Action” field.

Magento 2 Contact us

Step 4: Scroll down to the “Content” box and do any changes according to your store contact information.

Magento 2 Contact us

Step 5: When done, tap “Save Block”.

This concludes the quick guide to Magento 2 Contact Us Page. If you’ve run into any problems, let me know and I’d be happy to help you out.

About Author

Fayyaz is a Magento Community Manager at Cloudways - A Managed Magento Hosting Platform. He contributes as a Guest Author at Magenticians to share his knowledge with the Magento Community. Fayyaz is a food lover and enjoys driving.